Can you help? I would be forever grateful. An old 5100 from 2005 and a workhorse XPS 8700. I have to begin my tax season in a week or so and will have no other option but to scrub the hard drive and reinstall Windows 10 I own two other Dells that are and have worked great. I have always been one to follow directions to the T. I am not that computer savvy but no idiot either. Those files are locked and between me, my tech friend in Dallas Texas, USA, Dell and Microsoft chat……….I am at wits end I even went to Youtube….and precisely followed step by step by step on multiple videos and can’t gain access to the key to reopen the computer. I have one tax program on the computer is all and had not used it since last April………maybe opening it one time to look at a return. I have a Dell 4371 and NEVER launched Bitlocker…….and until this episode, never knew it existed! It closed me out on startup two weeks ago.
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